Privacy Notice Disclosure
Hickam Federal Credit Union, your member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.
If after reading this notice you have questions, please contact us at:
Toll-free (800) 432-4328 (Continental U.S. & Neighbor Islands only)
(808) 423-1391 (Oahu)
Or write to:
Hickam Federal Credit Union
P.O. Box 30025
Honolulu, HI 96820-0025
Information We Collect About You
We collect nonpublic personal information about you from the following sources:
Information we receive from you on applications and other forms
Information about your transactions with us or our affiliates
Information we receive from a consumer reporting agency
Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions
We may disclose all of the information we collect, as described above, as permitted by law.
Parties Who Receive Information From Us
We may disclose nonpublic personal information about you to the following types of third parties:
Financial service providers, such as insurance companies and Co-Op Financial Services
Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, financial statement publishers/printers, plastic card processors, government agencies and mailhouses.
Disclosure Of Information To Parties That Provide Services To Us
In order for us to conduct the business of the credit union, we may disclose all of the information we collect, as described above, to other financial institutions with whom we have joint marketing agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated third parties for the purposes of processing and servicing transactions that you request or authorize, so that we may provide members competitive products and services.
We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.
To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.
Disclosure Of Information About Former Members
If you terminate your membership with Hickam Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.
How We Protect Your Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
What Members Can Do To Help
Hickam Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:
Protect your account numbers, plastic card numbers, personal identification numbers (PINs) or passwords. Never keep your PIN with your card. The PIN can provide free access to your accounts if your card is lost or stolen.
Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account numbers, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
Online Privacy Protection
For site security, Hickam Federal Credit Union’s software programs monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to our system.
For site management, information is collected for internal statistical purposes. A software program is used to summarize the information and assessments are made in areas such as system performance and design specification. No personal information, such as your name or address, is collected or used for this analysis. No information is collected to identify you personally.
Our software does collect and store only the information about your visit to our website. This includes: Internet domain and IP address (the number automatically assigned to your computer while on the web) from which you access our website; date and time you access our site; and pages you visit and the result of the request.
Our website contains "links" to other websites for products or services we feel are benefits or of interest to our membership. We assume no liability for the content of these sites.
Your name and address will not be sold to any mailing lists or to any merchants. We are in the business of serving our members and not marketing those lists to anyone. Any information disclosed to Hickam Federal Credit Union in the normal course of business will be held in confidence.
Let us know if you have questions. Please do not hesitate to call us – we are here to serve you!
